Frequently Asked Questions..

Q-1. Do you ship overseas?

Ans: Yes, we do. But the shipping charges will be charged actual.


Q-2. How can I pay for my order?

Ans: You can pay through Internet Banking, Debit/ Credit Cards, using gateways of PayU/ PayPal available on our website.


Q-3. In how many days I get my ordered goods?

Ans: In normal conditions, for products in ready stock you will receive your order in 5 to 7 business days. For products not in ready stock it may take 10 to 15 business days.


Q-4. How can I check the status of my order?

Ans: As we dispatch your order, we will surely share with you the tracking details via email/ Whatsapp. Using these details you can very easily check status of your order.


Q-5. Can I cancel or change my order?

Ans: We begin processing of orders as soon as we receive them, for this reason we are unable to cancel or make changes to the orders.


Q-6.       Can I exchange my order?

Ans: We do not facilitate exchanges. But, if you like to make an exchange, simply return the unused goods back to us and make a new purchase of Item/s you want through our website. We will initiate refund for the returned product as soon as we receive it back.


Q-7.       What is the return policy?

Ans: Return facility is only available on Sarees. If you are dissatisfied with the supplied product, you can surely return it to us within 7 days. The product should be in its original state and in unused condition, with intimation to us on our Customer Care no. 70890-81200. We will initiate refund for the returned product as soon as we receive it back. Details you will on our website under section Terms & Conditions>Refund Policy.

Q-8. I received the wrong goods, what do I do?

Ans: Although we strive for perfection, we are human and sometimes the wrong items may be shipped. Our Customer Service team is always there to help you. Please contact us on our Customer Care no. 70890-81200 OR email us on sanseenoy@gmail.com. We will immediately arrange for return pick-up and send you the right product.