You have the option to return or exchange items purchased on luggra.com. Return/Exchange acceptance varies from 24 hours to 48 hours of the receipt of the item. If you choose to exchange the item for reason of receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item. No exchange option is available for items other than Sarees.
The following EXCEPTIONS and RULES apply to this Policy:
Sarees must be returned within 07 days from the day of delivery, after registering telephonic grievance at +91 7089081200, immediately on receipt of such item,
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
You choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit.
Once we receive your return, either we will replace your product or we will return the price of the Saree/ s Only.
luggra.com believes in helping its customers as far as possible, and has therefore, a very liberal cancellation policy.
Under this policy:
- Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- No cancellations are entertained for those special products that luggra.com marketing team has obtained on special occasions like Bengali New Year, Durga Puja, Diwali, Eid, Christmas etc. These are limited occasion offers and therefore cancellations are not possible. No cancellations are entertained for products other than Sarees.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours to 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund i.e. the price of the Saree/s.